Digital Transformation as it Reshapes the Workplace

Digital technology is continuing to evolve at head-spinning speed, disrupting complete industries and changing the world around us.

Digital technology also changes nearly every aspect of the work and the workplace; forces leaders to adopt new business models, radically change their organization, and embrace more agile and flexible processes and structures.

At the same time, the workforce becomes younger, older and more diverse, and the dynamics in the labor market alter the employee – employer relationship.

In HR Delivery in the Digital Age, we explore why HR organizations should consider replicating the low-cost customer experience utilized by consumer companies today.